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  FAQs Training Excellence in NLP  

Frequently Asked Questions

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What if you cancel a course?

In the very unlikely event that we have to cancel a course for which you have made a deposit or fully paid booking you may transfer to an alternative date to take place within 12 months of the cancelled course. In these circumstances Opt2xl will take all reasonable steps to accommodate your wishes as to a suitable alternative. If after reasonable efforts by both yourself and Opt2xl it is not possible to agree an alternative booking you may claim a refund of the course fee less the non refundable deposit.


Opt2xl will run any course, as advertised; subject to there being 3 fully paid bookings in place failing this it will be cancelled. We will, where possible, not cancel a course in these circumstances less than 14 days before it is scheduled to start.


Opt2xl also reserves the right to cancel any course, at any time, prior to commencement due to other circumstances beyond their control which make it impossible for them to operate to the planned schedule. In either case, if a course is cancelled for which you have made a fully paid booking you may transfer to an alternative date to take place within 12 months of the cancelled course. In these circumstances Opt2xl will take all reasonable steps to accommodate your wishes as to a suitable alternative. If after reasonable efforts by both yourself and Opt2xl it is not possible to agree a amendment to your booking you may claim a refund of the course fee less the non refundable deposit.


Opt2xl is not responsible for the loss of any incidental expenses you may have incurred as a result of a cancelled course such as travel and accommodation costs.

 

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